Amborela Return & Exchange Policy

I want to help you find the perfect Amborela painting for your home. When your painting arrives consider how it looks in relation to your furniture, colors, and décor. If a painting is not a good fit for your space, please contact me to arrange a return or exchange.

Some Amborela paintings can be made in larger sizes. You can exchange your painting for credit towards a larger painting made in the same style. I can send you a quote for a size upgrade if a larger size is an option. It takes up to 2 weeks to create a painting before it is ready to ship.

Check out the Amborela size chart to help you choose the best canvas size for your space.

Size guide setting for textured art with violet farmhouse flower bouquet

How to Make a Return

  • Contact me within 30 days after you receive the painting to let me know you will be returning a painting.
  • Ship the painting back to my studio address listed on the box’s address label.
  • Receive a full refund to your account within 24 hours of when I receive the painting.

How to Make an Exchange

  • Contact me within 30 days after you receive the painting to let me know you want to exchange the painting.
  • Ship the painting back to my studio address listed on the box’s address label.
  • The replacement painting will ship once the returned painting arrives at Amborela. If the painting needs to be painted, expect up to 2 weeks before it is ready to ship.
Painting in box

Keep the box and packing materials when you open your order until you know your painting is a good fit for you space. If you need to pack a return with texture or multiple canvases, refer to the sections for packing textured and/or triptych paintings. on the How to Pack Amborela Artwork page.

 

Is There an Error in Your order?

I try to be as accurate as possible with all information regarding the paintings product description and images. If the painting you receive doesn’t match the description, let me know. If you received the wrong canvas size or design, I can email a prepaid return shipping label for you to print. Keep in mind that color differences may not be an error. Colors always look different on a computer monitor than they do in real life. You should order free color swatches before you place your order if you need a good color match.