How long does a custom order take?
It takes up to 2 weeks to complete a custom painting before it is ready to ship. Shipping then takes 2-3 business days in the USA.
Are custom orders refundable?
Custom paintings that have not been personalized with an inscription are fully refundable. Amborela’s return/exchange policy applies to custom orders.
Do you have any other fabric flower colors to choose from?
Amborela and Juja Crafts are working to find fabrics in colors that match Amborela paint colors. But many popular colors like purple do not have matching fabrics yet. You can substitute hand-sculpted flowers for fabric flowers. The sample below shows lilac sculpted flowers replacing fabric flowers.
How do I order and pay for my custom order?
After you contact me with your color and size changes, I will set up a reserved listing for you. There will be a link to the listing in my reply. Add the item to your cart and checkout. Amborela offers secure checkout with PayPal or Credit Card.
Do you ship custom orders internationally?
All international orders need to be placed through Amborela’s Etsy shop. Only orders shipping within the USA are accepted at amborela.com. Please let me know your shipping country so I can include a shipping price quote in my reply.
Does it cost extra to change colors?
No, there is no additional charge to simply change colors to different colors from the Amborela color chart.
Which canvas sizes can I choose for a custom order?
If I need a different canvas size, will you send me a quote?
Yes, contact me or email email@example.com, and I will send you a size quote. If you’re debating between similar sizes, let me know and I’ll send a comparison size quote.
Can I add a name inscription to my custom painting?
You can see examples of painting designs that have space for a name inscription in Amborela’s Etsy shop. Not all designs at Amborela have empty space for an inscription.
It costs $5 per name inscription you want hand-painted onto the canvas. While personalized name paintings make great gifts to welcome a new baby, they are not refundable.
I highly recommend you order free color swatches before you place an order to confirm the artwork will match baby’s nursery.
Gift wrapping is now available for purchase in Amborela’s Etsy shop.
Will I see photos of the custom painting before it ships?
While I don’t have custom paintings photographed before they ship, I can create a mock-up for you in Photoshop before I begin work. The mock-up will be rough; enough to show color placement and make sure we are in agreement about what you want. Ask for a mock-up of your custom colors now!
If you are not fully satisfied with your painting when you see it in person, let me know. You can return any custom painting that has not been inscribed. I highly recommend ordering free color swatches to make sure the painting will match your space before I begin work on a custom painting.